Refund policy

Effective Date: June 30, 2025

At Jersey Vault, customer satisfaction is important to us. If there is an issue with your order, we'll work with you to find a fair solution.

Eligibility for Returns

You may request a return within 7 days of receiving your order if:

You received the wrong item.
Your item arrived damaged.
Your item has a manufacturing defect.
Your order is significantly different from what was advertised.

To qualify for a return, items must:

Be unused and unworn.
Be unwashed.
Have all original tags attached.
Be returned in their original packaging where possible.

Items That Cannot Be Returned

Unfortunately, we cannot accept returns for:

Products showing signs of wear, washing or misuse.
Damage caused after delivery.
Incorrect size selection by the customer (please review our size guide before ordering).
Clearance or final-sale items where stated.
Custom or personalised jerseys unless they are defective.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the product and packaging

Our support team will assess your claim and provide a suitable resolution.

Refund

Once we receive and inspect your returned item, we'll notify you of the outcome of your return request.

Where a return is approved, Jersey Vault reserves the right, where permitted by applicable law, to determine the most appropriate remedy. This may include:

A replacement item;
An exchange for another product;
Store credit equal to the purchase value; or
A refund to the original payment method.

Store credit may be issued instead of a cash refund in certain circumstances, including but not limited to discretionary returns, change-of-mind requests (where accepted), sizing issues, or where a replacement is not available.

Approved monetary refunds, where applicable, will be processed within 5–10 business days after approval. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or unless otherwise required by applicable law.

Jersey Vault reserves the right to refuse any return, exchange, refund, or store credit request that does not meet the conditions outlined in this policy or where there is evidence of misuse, fraud, abuse of our returns process, or failure to comply with our return requirements.